Privacy Policy
Our Privacy Policy
Learn how we handle your personal information and ensure your privacy and data security on our platform.
Last Updated on January 19, 2025
Introduction
Hospitri ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share the information provided by users of our website (https://hospitri.com/) and the services we offer.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect and process various types of information, including both personal details you provide and data collected automatically. Personal information you provide may include your name, email address, phone number, country location, the number of short-term rental listings you manage, and your role, such as property manager or property owner.
Additionally, we automatically collect information such as your device and browser details, IP address, geolocation data, and tracking data from tools like Google Analytics and Facebook Pixel.
How We Use Your Information
We use your information for a variety of purposes to enhance our services and meet our obligations.
We use your information to provide, maintain, and improve our services, including vacation rental management tools, financial dashboards, and communication and maintenance services.
Additionally, we use your data to communicate with you by sending service updates, marketing materials, newsletters, and responding to your inquiries or support requests. Your information is also utilized for analytics and business insights, such as monitoring website performance, understanding user behavior, and optimizing marketing campaigns to improve ROI.
Finally, we process your information to comply with legal obligations, prevent fraud or unauthorized use, and adhere to applicable laws and regulations.
How We Share Your Information
We may share your information with third parties in specific situations. This includes sharing with service providers, such as partners who assist with payment processing, listing optimization, or communication services.
Additionally, we may share data with analytics and advertising tools like Google Analytics and Facebook Pixel to track website performance and optimize marketing efforts.
Finally, we may disclose information to comply with legal obligations, such as adhering to laws, regulations, or legal processes, including Puerto Rican data privacy laws.
SMS Communications & Opt-In
By providing your phone number through our website, forms, or platform, you consent to receive SMS messages and phone calls from Hospitri related to your use of our services. These communications may include:
These communications may include, Appointment reminders, Booking confirmations, Account notifications, Customer support responses, and Service-related updates.
Opt-In Method: Users opt in to receive SMS messages by submitting their phone number through forms on our website or platform and explicitly consenting via a checkbox.
Message Frequency: Message frequency may vary depending on your activity and interactions with our services.
Message & Data Rates: Message and data rates may apply based on your mobile carrier.
Opt-Out Instructions: You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at hello@hospitri.com.
Consent: Consent to receive SMS messages is not a condition of purchase.
Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service, messaging providers, and technical infrastructure, is permitted solely for the purpose of delivering our services.
Your Rights
Depending on your location, you may have certain rights regarding your personal data. These include the right to access and request a copy of the personal information we have collected, the right to request corrections to any inaccurate information, and the right to request the deletion of your personal data. You may also choose to opt out of specific data collection practices, such as analytics and advertising.
To exercise any of these rights, please contact us at hello@hospitri.com
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include: Secure data transmission using encryption (such as HTTPS) Access controls to restrict data access to authorized personnel only Use of trusted third-party service providers for secure data storage and communications Regular monitoring of our systems for potential vulnerabilities While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies
We use cookies and similar technologies to collect usage data and improve your experience. You can manage cookie preferences in your browser settings.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
International Users
As a Puerto Rican-based company, your data may be processed and stored in Puerto Rico. If you are accessing our services from outside of Puerto Rico, your information may be transferred to and processed in Puerto Rico or other jurisdictions with different data protection laws.
Children’s Privacy
Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date." Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at hello@hospitri.com
