Your guests have questions. We have a team.

English and Spanish guest support, around the clock. Our team uses your property information to answer everyday questions and connects complex issues with your account team.

Discuss guest support

PEOPLE, CONTEXT, AND COVERAGE

Every conversation starts with the right context.

Guest support, connected to the whole operation.

English and Spanish, 24/7

A bilingual team handles guest messages around the clock, supporting the questions that come with every stay.

Property knowledge

Property details and recurring guest questions feed a shared knowledge base, helping the team give consistent answers.

People behind the platform

A human guest communication team works alongside Hospitri’s software, AI, and your dedicated Virtual Property Manager.

Connected conversations

OTA messages and WhatsApp connect with property information, reservations, and the wider operation through the platform.

Clear escalation

The team handles everyday guest concerns. More complex guest and property issues are escalated to your account team.

Operational visibility

Follow guest, cleaning, and maintenance updates in your dashboard, alongside reservations and property performance.

Questions about guest support.

Coverage, languages, escalation, and how guest communication fits into your service.

Is a human guest team included?

Yes. Hospitri includes a human guest communication team alongside its software, AI, and a dedicated Virtual Property Manager.

When is the guest team available?

Guest communication coverage is available 24/7, so everyday questions can reach the team around the clock.

Which languages does the team support?

The guest communication team supports English and Spanish. Property details and recurring questions feed a shared knowledge base.

Which messaging channels are supported?

Hospitri supports multichannel communication through OTAs and WhatsApp. Guest conversations connect with property information, reservations, and the wider operation through the platform.

What happens when an issue needs more attention?

The team handles everyday guest concerns. More complex guest and property issues are escalated to your account team, with cleaning, maintenance, and guest updates connected through the dashboard.

Is guest communication included in the plans?

Yes. Every pricing tier includes the complete Hospitri platform. Starter is $65 per listing/month for 1–5 listings, Professional is $55 for 6–15, and Growth is $50 for 16–24, each plus an 8% performance fee. For 25+ listings, ask for an Enterprise quote.

Give your guest conversations a connected team.

Tell us about your portfolio, booking channels, guest languages, and the support you need. We’ll discuss how guest communication fits into your operation.